General educational information, not legal or financial advice. We cannot accept your fraud report, contact your bank for you, or promise recovery.
Steps to take
- If you paid or shared financial details, contact your bank, card issuer, or payment provider immediately using a number from its official site or your statement.
- Write down the date, amount, payment method, website or phone number, and what the person claimed. Save receipts and relevant messages.
- Open ReportFraud.ftc.gov directly and select the category that best fits your experience. Submit the report through the FTC portal, not through Zenovat.
- Keep your report information and follow any direct instructions from your financial institution. Reporting helps authorities identify patterns; it does not guarantee recovery.
Information to prepare
- Timeline and approximate amounts
- Merchant or sender names and contact details
- Transaction references and relevant messages
Official sources
Source links were checked 2026-10-15. Official guidance may change; use the linked agency pages for current instructions.